“In 2014, this email from a grant applicant hit our inboxes:
“Your organization is really not treating people with respect. This is the second time I was told that there would be a delay in your organization’s decision. There were so many excuses such as staff changes, your organization’s uncertainty about my project, and hence the requirement for an external audit.”
“Yes, the deadline has been missed and even if there’s a grant now, it is too late. I am disappointed not about not getting the grant, but how you treat others.”
Read the whole article, The email that changed everything here.